TERMS & CONDITIONS


BOOKING PROCEDURES:

Once the online booking form has been received, Elise will send you a confirmation email with all the smaller details – you will then need to confirm back that you accept the quotation and details. Your booking will NOT be secure until a deposit has been made. Elise will do her best to get back to you as soon as possible. By completing any booking form you agree to all terms and conditions outlined below.

ADDITIONAL CHARGES:
Persons booked for and do not show up will be charged for. When parking at a hotel, valet parking will be charged to your room (due to us having so much equipment).  The same applies to apartment parking in the CBD, and for any assistants that I bring with me.

TRAVEL COSTS:
Additional small travel costs apply for areas within Auckland. Elise is located in central Auckland.
Waiheke Island incurs a travel fee per artist. This includes the return ticket and travel time on the ferry for two hours. Parking in town is an additional cost of $15 for the day. Transport when on the island will need to be arranged to and from the ferry terminal. If not, a pre paid taxi will need to be organized for us to be picked up and dropped off at the ferry terminal. All costs will be quoted to you accurately upon booking.

DEPOSITS:
Once verbally confirmed, a 25% fee is then required to lock in your booking fully. The remaining balance is then due a week before via direct deposit or cash on day – unless otherwise specified. Elise will confirm your booking via email for written reassurance.

REFUNDS::
We do not offer refunds for any completed services or trials; therefore if you are in any way dissatisfied, it is up to you to discuss this with Elise. All discussions regarding refunds/discounts will be entered into on a case-by-case basis and from there Elise can make sure that you both see eye to eye.

CANCELLATIONS:
Cancellations made 8 weeks or more before your wedding will be refunded 50% of your deposit paid. Any cancellations within 8 weeks of your booking, the deposit is not refundable. 

FOR WEDDINGS:

If cancellation occurs within 21 days of the booking, the client agrees to pay 50% of the total remaining balance immediately to Elise Wilson. 

If cancellation occurs within 14 days of the booking, the client agrees to pay 75% of the total remaining balance immediately to Elise Wilson. 

If cancellation occurs within 7 days of the booking, the client agrees to pay 100% of the total remaining balance immediately to Elise Wilson. 

Elise will have turned away other work and unfortunately this loss of income will have to be covered – sorry no exceptions.

FOR GENERAL BOOKINGS:

Cancellations that are more than 48 hours out from the booking date, the client agrees to forfeit their 25% deposit to Elise Wilson as compensation for loss of earnings.

Cancellations with 48 hours or less notification the client agrees to pay 50% of the total booking immediately to Elise Wilson.

Elise will have turned away other work and unfortunately this loss of income will have to be covered – sorry no exceptions.

TO MAKE A CANCELLATION:
If the cancellation notification is 72 hours or less, the only acceptable method of cancellation is via a telephone call/text to 0210433449.  For 72 hours or more, an email is acceptable.

RIGHTS RESERVED:
Elise reserves the right to cancel any booking and provide email notification of doing so, if a booking is in breach of these terms.  No booking is confirmed unless Elise specifies so in her emails.

ASSISTANTS:
Elise has an amazing team behind her that are able to attend bookings alongside her or in place of her. All are fully trained with many years experience. In the odd case that Elise is not able to attend your bridal party or event for any reason, one of Elise’s artists will attend in her place.

LAST NOTE:
Any artist working with/for Elise, under any circumstances, are not responsible for any allergic reactions to products used. You are required to notify Elise or her team members if you have particular hypersensitivity that you are aware of. Should you bring your own product that you are familiar with, the stylist would be happy to use the product for you.